Terms of service

All sales are final. We have a no return/no refund policy except where an item has been shipped in error or damaged.  Customers have 7-business days after receipt of their item to contact our customer service department: Customer-Care.

Damages and issues 
PLEASE READ:  It is the responsibility of each individual customer to inspect their order upon receipt. If an item is defective or damaged, the customer must contact Customer-Care immediately within 7-days of receipt of the damaged item so that we can evaluate and resolve the issue as quickly as possible.

Exceptions / non-exchangeable items 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure a speedy exchange is for the customer(s) to return the item in their possession.

The following eligibility requirement apply regarding an exchange on an item shipped in error:  The customer must return the merchandise in the same order and condition sent/shipped and received by the customer (i.e., unworn or unused, with tags, and in its original packaging if applicable).  In addition, the customer must also provide proof of purchase such as: a receipt and/or invoice.

The customer will be notified once we’ve received and inspected the item sent back for an exchange.  We will inform the customer on whether the exchange was approved or not. If approved, the replacement item will be shipped out ASAP and a tracking number will be provided.